3 Natural Language Processing Examples at Work

Jul 27, 2023

5 Amazing Examples Of Natural Language Processing NLP In Practice

natural language example

For example, an application that allows you to scan a paper copy and turns this into a PDF document. After the text is converted, it can be used for other NLP applications like sentiment analysis and language translation. There are many eCommerce websites and online retailers that leverage NLP-powered semantic search engines. They aim to understand the shopper’s intent when searching for long-tail keywords (e.g. women’s straight leg denim size 4) and improve product visibility. An NLP customer service-oriented example would be using semantic search to improve customer experience. Semantic search is a search method that understands the context of a search query and suggests appropriate responses.

  • Instead of wasting time navigating large amounts of digital text, teams can quickly locate their desired resources to produce summaries, gather insights and perform other tasks.
  • While the terms AI and NLP might conjure images of futuristic robots, there are already basic examples of NLP at work in our daily lives.
  • Duplicate detection collates content re-published on multiple sites to display a variety of search results.
  • The advancements in natural language processing from rule-based models to the effective use of deep learning, machine learning, and statistical models could shape the future of NLP.

Every Internet user has received a customer feedback survey at one point or another. While tools like SurveyMonkey and Google Forms have helped democratize customer feedback surveys, NLP offers a more sophisticated approach. Conversation analytics provides business insights that lead to better CX and business outcomes for technology companies. Adopting cutting edge technology, like AI-powered analytics, means BPOs can help clients better understand customer interactions and drive value. Conversation analytics can help energy and utilities companies enhance customer experience and remain compliant to industry regulations. Increase revenue while supporting customers in the tightly monitored and high-risk collections industry with conversation analytics.

They then use a subfield of NLP called natural language generation (to be discussed later) to respond to queries. As NLP evolves, smart assistants are now being trained to provide more than just one-way answers. They are capable of being shopping assistants that can finalize and even process order payments. They are beneficial for eCommerce store owners in that they allow customers to receive fast, on-demand responses to their inquiries. This is important, particularly for smaller companies that don’t have the resources to dedicate a full-time customer support agent.

Finally, the machine analyzes the components and draws the meaning of the statement by using different algorithms. Likewise, NLP is useful for the same reasons as when a person interacts with a generative AI chatbot or AI voice assistant. Instead of needing to use specific predefined language, a user could interact with a voice assistant like Siri on their phone using their regular diction, and their voice assistant will still be able to understand them. An NLP system can look for stopwords (small function words such as the, at, in) in a text, and compare with a list of known stopwords for many languages. The language with the most stopwords in the unknown text is identified as the language.

Predictive text analysis applications utilize a powerful neural network model for learning from the user behavior to predict the next phrase or word. On top of it, the model could also offer suggestions for correcting the words and also help in learning new words. The monolingual based approach is also far more scalable, as Facebook’s models are able to translate from Thai to Lao or Nepali to Assamese as easily as they would translate between those languages and English.

Natural Language Processing Examples

NLP can also help you route the customer support tickets to the right person according to their content and topic. This way, you can save lots of valuable time by making sure that everyone in your customer service team is only receiving relevant support tickets. Oftentimes, when businesses need help understanding their customer needs, they turn to sentiment analysis. Have you ever wondered how Siri or Google Maps acquired the ability to understand, interpret, and respond to your questions simply by hearing your voice?

A quick look at the beginner’s guide to natural language processing can help. In the same light, NLP search engines use algorithms to automatically interpret specific phrases for their underlying meaning. Until recently, the conventional wisdom was that while AI was better than humans at data-driven decision making tasks, it was still inferior to humans for cognitive and creative ones. But in the past two years language-based AI has advanced by leaps and bounds, changing common notions of what this technology can do. Data scientists need to teach NLP tools to look beyond definitions and word order, to understand context, word ambiguities, and other complex concepts connected to human language. While there are many challenges in natural language processing, the benefits of NLP for businesses are huge making NLP a worthwhile investment.

A widespread example of speech recognition is the smartphone’s voice search integration. This feature allows a user to speak directly into the search engine, and it will convert the sound into text, before conducting a search. Autocorrect can even change words based on typos so that the overall sentence’s meaning makes sense. These functionalities have the ability to learn and change based on your behavior. For example, over time predictive text will learn your personal jargon and customize itself.

For example- Phone calls for scheduling appointments like haircuts, restaurant timings, etc, can be scheduled with the help of NLP. Custom tokenization is a technique that NLP uses to break each language down into units. In most Western languages, we break language units down into words separated by spaces. But in Chinese, Japanese, and Korean languages, spaces aren’t used to divide words or concepts. As aforementioned, CES is able to return relevant products, even for the most complex queries. Also known as autosuggest in ecommerce, predictive text helps users get where they want to go quicker.

natural language example

To better understand the applications of this technology for businesses, let’s look at an NLP example. NPL cross-checks text to a list of words in the dictionary (used as a training set) and then identifies any spelling errors. The misspelled word is then added to a Machine Learning algorithm that conducts calculations and adds, removes, or replaces letters from the word, before matching it to a word that fits the overall sentence meaning.

How Does Natural Language Processing (NLP) Work?

Because we use language to interact with our devices, NLP became an integral part of our lives. NLP can be challenging to implement correctly, you can read more about that here, but when’s it’s successful it offers awesome benefits. For example, NPS surveys are often used to measure customer satisfaction.

Popular algorithms for stemming include the Porter stemming algorithm from 1979, which still works well. The letters directly above the single words show the parts of speech for each word (noun, verb and determiner). For example, “the thief” is a noun phrase, “robbed the apartment” is a verb phrase and when put together the two phrases form a sentence, which is marked one level higher. Meet with one of our product specialists to discuss your business needs, and understand how ReviewTrackers’ solutions can be used to drive your brand’s acquisition and retention strategies.

natural language example

In this space, computers are used to analyze text in a way that is similar to a human’s reading comprehension. This opens the door for incredible insights to be unlocked on a scale that was previously inconceivable without massive amounts of manual intervention. The effective classification of customer sentiments about products and services of a brand could help companies in modifying their marketing strategies. For example, businesses can recognize bad sentiment about their brand and implement countermeasures before the issue spreads out of control. Artificial intelligence is no longer a fantasy element in science-fiction novels and movies. The adoption of AI through automation and conversational AI tools such as ChatGPT showcases positive emotion towards AI.

NLP Search Engine Examples

Just like any new technology, it is difficult to measure the potential of NLP for good without exploring its uses. Most important of all, you should check how natural language processing comes into play in the everyday lives of people. Here are some of the top examples of using natural language processing in our everyday lives. You can foun additiona information about ai customer service and artificial intelligence and NLP. Natural Language Processing, or NLP, has emerged as a prominent solution for programming machines to decrypt and understand natural language.

  • Natural language processing has been around for years but is often taken for granted.
  • Search engines are the next natural language processing examples that use NLP for offering better results similar to search behaviors or user intent.
  • Also, the structure is very

    important, so it is usually not a good idea to read from top to bottom, left to

    right.

  • NLP-powered apps can check for spelling errors, highlight unnecessary or misapplied grammar and even suggest simpler ways to organize sentences.

NLP is an exciting and rewarding discipline, and has potential to profoundly impact the world in many positive ways. Unfortunately, NLP is also the focus of several controversies, and understanding them is also part of being a responsible practitioner. For instance, researchers have found that models will parrot biased language found in their training data, whether they’re counterfactual, racist, or hateful. Moreover, sophisticated language models can be used to generate disinformation. A broader concern is that training large models produces substantial greenhouse gas emissions.

Also, without marketing, circulating the ideology of business with the globe is a bit challenging. Natural language processing techniques can be presented through the example of Mastercard chatbot. The bot was compatible when it came to comparing it with Facebook messenger but when it was more like a virtual assistant when comparing it with Uber’s bot. Many languages carry different orders of sentence structuring and then translate them into the required information.

However, GPT-4 has showcased significant improvements in multilingual support. Deep semantic understanding remains a challenge in NLP, as it requires not just the recognition of words and their relationships, but also the comprehension of underlying concepts, implicit information, and real-world knowledge. LLMs have demonstrated remarkable progress in this area, but there is still room for improvement in tasks that require complex reasoning, common sense, or domain-specific expertise.

Similarly, support ticket routing, or making sure the right query gets to the right team, can also be automated. This is done by using NLP to understand what the customer needs based on the language they are using. This is then combined with deep learning technology to execute the routing. One of the tell-tale signs of cheating on your Spanish homework is that grammatically, it’s a mess. Many languages don’t allow for straight translation and have different orders for sentence structure, which translation services used to overlook. With NLP, online translators can translate languages more accurately and present grammatically-correct results.

For example, some email programs can automatically suggest an appropriate reply to a message based on its content—these programs use NLP to read, analyze, and respond to your message. Text analytics converts unstructured text data into meaningful data for analysis using different linguistic, statistical, and machine learning techniques. Analysis of these interactions can help brands determine how well a marketing campaign is doing or monitor trending customer issues before they decide how to respond or enhance service for a better customer experience. Additional ways that NLP helps with text analytics are keyword extraction and finding structure or patterns in unstructured text data. There are vast applications of NLP in the digital world and this list will grow as businesses and industries embrace and see its value. While a human touch is important for more intricate communications issues, NLP will improve our lives by managing and automating smaller tasks first and then complex ones with technology innovation.

What is natural language processing used for?

Data cleaning techniques are essential to getting accurate results when you analyze data for various purposes, such as customer experience insights, brand monitoring, market research, or measuring employee satisfaction. Natural language processing can be used for topic modelling, where a corpus of unstructured text can be converted to a set of topics. Key topic modelling algorithms include k-means and Latent Dirichlet Allocation.

Then, the user has the option to correct the word automatically, or manually through spell check. Sentiment analysis (also known as opinion mining) is an NLP strategy that can determine whether the meaning behind data is positive, negative, or neutral. For instance, if an unhappy client sends an email which mentions the terms “error” and “not worth the price”, then their opinion would be automatically tagged as one with negative sentiment.

This tutorial gave you an overview of how to perform NLP tasks using R. If you need to scale up your projects or need a professional touch, you can hire R developers who are experts in their field. The NLP pipeline comprises a set of steps to read and understand human language. Named entities are noun phrases that refer to specific locations, people, organizations, and so on.

natural language example

The literal meaning of words is more important, and the structure

contributes more meaning. Prose is more amenable to analysis than

poetry but still often ambiguous. In order to make up for ambiguity and reduce misunderstandings, natural

languages employ lots of redundancy.

This is also one of the natural language processing examples that are being used by organizations from the last many years. Natural language search isn’t based on keywords like traditional search engines, and it picks up on intent better since users are able to use connective language to form full sentences and queries. Because of their complexity, generally it takes a lot of data to train a deep neural network, and processing it takes a lot of compute power and time.

Faster Insights

First of all, NLP can help businesses gain insights about customers through a deeper understanding of customer interactions. Natural language processing offers the flexibility for performing large-scale data analytics that could improve the decision-making abilities of businesses. NLP could help businesses with an in-depth understanding of their target markets. NLP can help businesses in customer experience analysis based on certain predefined topics or categories.

But that percentage is likely to increase in the near future as more and more NLP search engines properly capture intent and return the right products. Imagine a different user heads over to Bonobos’ website, and they search “men’s chinos on sale.” With an NLP search engine, the user is returned relevant, attractive products at a discounted price. Plus, a natural language search engine can reduce shadow churn by avoiding or better directing frustrated searches. We resolve this issue by using Inverse Document Frequency, which is high if the word is rare and low if the word is common across the corpus.

Today, Google Translate covers an astonishing array of languages and handles most of them with statistical models trained on enormous corpora of text which may not even be available in the language pair. Transformer models have allowed tech giants to develop translation systems trained solely on monolingual text. Levity is a tool that allows you to train AI models on images, documents, and text data. You can rebuild manual workflows and connect everything to your existing systems without writing a single line of code.‍If you liked this blog post, you’ll love Levity. Social media monitoring uses NLP to filter the overwhelming number of comments and queries that companies might receive under a given post, or even across all social channels.

More complex sub-fields of NLP, like natural language generation (NLG) use techniques such as transformers, a sequence-to-sequence deep learning architecture, to process language. Transformers take a sequence of words as input and generate another sequence of words as output, based on its training data. Human language is filled with ambiguities that make it incredibly difficult to write software that accurately determines the intended natural language example meaning of text or voice data. Today most people have interacted with NLP in the form of voice-operated GPS systems, digital assistants, speech-to-text dictation software, customer service chatbots, and other consumer conveniences. But NLP also plays a growing role in enterprise solutions that help streamline and automate business operations, increase employee productivity, and simplify mission-critical business processes.

For an ecommerce use case, natural language search engines have been shown to radically improve search results and help businesses drive the KPIs that matter, especially thanks to autocorrect and synonym detection. It works by collecting vast amounts of unstructured, informal data from complex sentences — and in the case of ecommerce, search queries — and running algorithmic models to infer meaning. NLP is one of the fast-growing research domains in AI, with applications that involve tasks including translation, summarization, text generation, and sentiment analysis.

natural language example

For example, there are an infinite number of different ways to arrange words in a sentence. Also, words can have several meanings and contextual information is necessary to correctly interpret sentences. Just take a look at the following newspaper headline “The Pope’s baby steps on gays.” This sentence clearly has two very different interpretations, which is a pretty good example of the challenges in natural language processing. These natural language processing examples are only the tip of the iceberg when it comes to the possibilities of what can be done with NLP software. The understanding by computers of the structure and meaning of all human languages, allowing developers and users to interact with computers using natural sentences and communication. Every day, humans exchange countless words with other humans to get all kinds of things accomplished.

Here we highlight some of the everyday uses of natural language processing and five amazing examples of how natural language processing is transforming businesses. Deeper Insights empowers companies to ramp up productivity levels with a set of AI and natural language processing tools. The company has cultivated a powerful search engine that wields NLP techniques to conduct semantic searches, determining the meanings behind words to find documents most relevant to a query. Instead of wasting time navigating large amounts of digital text, teams can quickly locate their desired resources to produce summaries, gather insights and perform other tasks.

And this is how natural language processing techniques and algorithms work. With it, comes the natural language processing examples leading organizations to bring better results and effective communication with the customers. A natural-language program is a precise formal description of some procedure that its author created. It is human readable and it can also be read by a suitable software agent. For example, a web page in an NLP format can be read by a software personal assistant agent to a person and she or he can ask the agent to execute some sentences, i.e. carry out some task or answer a question.

What is a Large Language Model (LLM – Techopedia

What is a Large Language Model (LLM.

Posted: Fri, 19 Jan 2024 08:00:00 GMT [source]

SpaCy is designed to make it easy to build systems for information extraction or general-purpose natural language processing. Unstructured text is produced by companies, governments, and the general population at an incredible scale. It’s often important to automate the processing and analysis of text that would be impossible for humans to process. To automate the processing and analysis of text, you need to represent the text in a format that can be understood by computers.

The role of chatbots in enterprise along with NLP lessens the need to enroll more staff for every customer. On the other hand, data that can be extracted from the machine is nearly impossible for employees for interpreting all the data. Each sentence is stated in terms of concepts from the underlying ontology, attributes in that ontology and named objects in capital letters. In an NLP text every sentence unambiguously compiles into a procedure call in the underlying high-level programming language such as MATLAB, Octave, SciLab, Python, etc.

For example, any company that collects customer feedback in free-form as complaints, social media posts or survey results like NPS, can use NLP to find actionable insights in this data. In the healthcare industry, machine translation can help quickly process and analyze clinical reports, patient records, and other medical data. This can dramatically improve the customer experience and provide a better understanding of patient health. Bag-of-words, for example, is an algorithm that encodes a sentence into a numerical vector, which can be used for sentiment analysis.

How to upskill in natural language processing – SiliconRepublic.com

How to upskill in natural language processing.

Posted: Fri, 02 Jun 2023 07:00:00 GMT [source]

When a positive or negative trend becomes apparent for a specific keyword, the customer experience analytics program creates a category around it, which notifies the team in charge of reputation management. With this data, the team can triage the reviews with that specific keyword and create response templates that addresses the issues while maintaining a uniform brand tone. Let’s take farm supply brand Rural King as an example of this practice in action. The company offers free popcorn at its locations as part of the shopping experience.

natural language example

A sequence to sequence (or seq2seq) model takes an entire sentence or document as input (as in a document classifier) but it produces a sentence or some other sequence (for example, a computer program) as output. Topic classification consists of identifying the main themes or topics within a text and assigning predefined tags. For training your topic classifier, you’ll need to be familiar with the data you’re analyzing, so you can define relevant categories.

To summarize, natural language processing in combination with deep learning, is all about vectors that represent words, phrases, etc. and to some degree their meanings. With its ability to process large amounts of data, NLP can inform manufacturers on how to improve production workflows, when to perform machine maintenance and what issues need to be fixed in products. And if companies need to find the best price for specific materials, natural language processing can review various websites and locate the optimal price. Another powerful natural language processing example works in tandem with your review response strategy. Specifically, companies can use NLP to address online reviews that have specific keywords with negative sentiments. Not only does this help dictate changes in the experience; it’s also a way to address issues and maintain a strong online reputation.

Nowadays the more sophisticated spellcheckers use neural networks to check that the correct homonym is used. Also, for languages with more complicated morphologies than English, spellchecking can become very computationally intensive. Post your job with us and attract candidates who are as passionate about natural language processing. If you’re interested in learning more about how NLP and other AI disciplines support businesses, take a look at our dedicated use cases resource page.

The most prominent highlight in all the best NLP examples is the fact that machines can understand the context of the statement and emotions of the user. These are the types of vague elements that frequently appear in human language and that machine learning algorithms have historically been bad at interpreting. Now, with improvements in deep learning and machine learning methods, algorithms can effectively interpret them. These improvements expand the breadth and depth of data that can be analyzed. A natural language processing expert is able to identify patterns in unstructured data.